Frequently asked questions
How do you protect client privacy and data ?
We follow up signing the NDA (NON-DISCLOSURE AGREEMENT) with our client. You may write to the founder of Bioexplore only at “firstname.lastname@example.org” in Gmail confidential mood. Client privacy and data is assured in this way. You can share your project need with confidence.
How project result is delivered on completion ?
Same as software output and manual report FORMATS. Also In & As, Microsoft Excel, Microsoft Word, Microsoft Access, Desktop Database, Website, Database formats: SQL, MySQL etc. T&C apply.
How you get big data files for analysis ?
We use your FTP or links to download your files or you can use our FTP login/password to upload files in a highly secured setup if files are big.
Do you offer refunds ?
If you are not completely satisfied with Bioexplore you can request a refund and we will give you 100% of your money back – no questions asked.
Do you have access to the commercial tool ?
Yes. Only a few.
I have more questions to ask.
Send an email to the Business Desk. We will get back to you immediately.